Membership, Billing & Cancellation

Membership fees recur at the billing interval shown when you enroll until cancelled. The amount, billing date and included benefits are presented before payment. Membership does not guarantee treatment or a prescription.

Medication, laboratory testing, consultations or other third-party services may carry separate costs unless a plan clearly states they are included. Applicable costs are shown before you authorize them.

You may request cancellation or an available pause through your member account or support. Cancellation applies prospectively and does not reverse services already provided or third-party costs already incurred.

Legal review required: confirm the exact cutoff time, effective date, proration rule and any plan-specific pause limits before launch.

Refund eligibility depends on what was purchased and whether a service, laboratory order or prescription has already been processed. Prescription medications generally cannot be returned after dispensing.

Legal review required: confirm final refund windows, nonrefundable fees, handling of clinical non-approval and the process for requesting a refund.

If you cancel while receiving treatment, work with the treating provider regarding safe continuation, transition or discontinuation. AventraMD membership is not emergency or primary care.